Helping to get the best from your teams and individuals, providing guidance with daily or weekly catch-up calls, training and support during projects. Ultimately pushing for excellence and striving to be more effective at the day job.

Support with customer retention, quarterly reviews, market research, product feedback and evolution, as well as exploring customer experience from telephone and agent engagement to website, chat and other channels.

This is an area that can really make a significant difference in supporting your business growth.

baudroom can also help with responses to RFI/RFP’s and presentations to potential customers to help get the deals over the line.

From Sales events to Workshops and Team building, let baudroom take the strain and undertake the venue research, booking, management and organisation of an excellent event for your business.

Providing independent, impartial and non-judgemental support for executives all the way through to junior staff members, as and when required.

Ticket handling, supplier escalations, customer communications, processes and tools. All these are critical areas that need to be right for a successful company.

Let baudroom review and work with the teams to explore, trial and implement improvements.

Staff recruitment, retention and succession planning - these are all critical areas for any business.

They need careful planning and consideration in order for your company to develop and thrive.

An often overlooked area, your people and their talent need to be nurtured, this being the foundation of both yours and their growth.

Let baudroom provide guidance which includes being in the room during interviews to help with candidate assessment or lead and manage the whole selection process working with your internal teams.

Once recruited, we can also help with new starter induction and support while they settle in to ensure you quickly gain value and they feel comfortable in their new role.

Project management from daily stand-ups / Scrum Master role, providing staff guidance and motivation to ensure excellence in delivery, including board level updates and interactions, customer reviews, trials, feedback, all of which can be included in the scope of work.

Need guidance with getting started or do you just have no time to focus on the areas of the business that you want to grow and flourish?

Let baudroom provide skills, expertise, knowledge and experience to fill the role gaps you may have, whilst you find your feet.

From administrative roles to business development, let us help you get on top of the mountain of to-do lists and support you on your journey to growth and success.

Initial supplier research and comparison, contract negotiation, plus overall management and service reviews, as required.

Let baudroom run the RFI/RFP process for supplier selection, based on your criteria and priorities.

Let baudroom take a broad view of your current systems and technology and how they are used by your business or simply focus on a specific area, for example your voice system.

We can also explore your processes and tools to help identify improvements and capture the benefits of upgrading from both a business and customer perspective.

Need help with presenting your internal or customer training and/or organising the sessions?

Let baudroom take the lead, organise and run sessions, whether face-to-face or via interactive video.

We can deliver your training material or ask for a review so baudroom can offer suggested improvements to the documents and potentially the delivery approach.